Legal

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last Updated: December 25, 2025
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Introduction

Welcome to Terminus. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our mobile application, and tell you about your privacy rights and how the law protects you.

This privacy policy applies to information we collect when you use our food delivery services, visit our website, or interact with us in any way.

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Information We Collect

We collect several types of information from and about users of our services:

Personal Information

  • Name and contact information (email address, phone number)
  • Delivery addresses
  • Payment information (processed securely through third-party payment processors)
  • Account credentials

Order Information

  • Order history and preferences
  • Restaurant selections
  • Delivery instructions
  • Ratings and reviews

Technical Information

  • Device information (type, operating system, unique device identifiers)
  • IP address and location data
  • Browser type and version
  • Usage data and analytics
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How We Use Your Information

We use the information we collect for various purposes, including:

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Service Delivery

Process and deliver your food orders, manage your account, and provide customer support.

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Payment Processing

Process payments securely and prevent fraudulent transactions.

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Communication

Send you order updates, promotional offers, and important service notifications.

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Improvement

Analyze usage patterns to improve our services and user experience.

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Personalization

Customize your experience with personalized recommendations and offers.

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Security

Protect against fraud, abuse, and security threats to our platform.

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Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We share information with restaurants, delivery partners, and payment processors to fulfill your orders.

Business Partners

We may share aggregated or de-identified information with business partners for analytics and marketing purposes.

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

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Important Note

We never sell your personal information to third parties for their marketing purposes.

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Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Encryption

All data transmitted between you and our servers is encrypted using SSL/TLS technology.

Secure Storage

Your data is stored on secure servers with restricted access and regular security audits.

Access Control

Strict access controls ensure only authorized personnel can access your information.

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Your Rights

You have certain rights regarding your personal data. Depending on your location, these may include:

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Right to Access

Request a copy of the personal data we hold about you.

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Right to Rectification

Request correction of inaccurate or incomplete data.

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Right to Erasure

Request deletion of your personal data under certain circumstances.

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Right to Restrict

Request restriction of processing of your personal data.

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Right to Portability

Request transfer of your data to another service provider.

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Right to Object

Object to processing of your data for certain purposes.

Exercise Your Rights

To exercise any of these rights, please contact us at privacy@terminus.com

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

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Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

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Age Requirement

You must be at least 13 years old to use our services. Users between 13 and 18 should have parental consent.

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Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new privacy policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (for significant changes)
  • Displaying a prominent notice on our website or app

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

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Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Mailing Address

Terminus Inc.
123 Food Street
San Francisco, CA 94102

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